Support Policy

JV Holidays is committed to providing reliable customer support and assistance before, during, and after your travel experience.

1. Customer Support Availability

Our support team is available to assist customers with:

• Tour Package Enquiries
• Booking Assistance
• Payment Support
• Hotel and Flight Coordination
• Visa Guidance
• Travel Updates
• Emergency Travel Assistance

Support Hours:

• Monday to Saturday: 9:00 AM – 8:00 PM IST
• Emergency travel support may be available during active tours.

2. Communication Channels

Customers may contact JV Holidays through:

• Phone Support
• WhatsApp Support
• Email Assistance
• Website Enquiry Forms
• Social Media Messaging Platforms

Official Email: support@jvholidays.in
Website: https://jvholidays.in

3. Booking Support

Our team will assist customers with:

• Package Selection
• Travel Planning
• Itinerary Clarification
• Booking Confirmation
• Payment Guidance
• Travel Documentation Requirements

4. Response Time

We aim to respond within:

• General Enquiries: 24 Business Hours
• Urgent Travel Issues: As Quickly As Possible
• Active Tour Emergencies: Immediate Priority Support

Response times may vary during weekends, public holidays, or peak travel seasons.

5. Travel Changes & Assistance

Customers must immediately inform JV Holidays regarding:

• Flight Delays
• Missed Departures
• Passport Issues
• Medical Emergencies
• Unexpected Travel Disruptions

We will make reasonable efforts to assist based on supplier availability and applicable policies.

6. Emergency Support

During ongoing tours, emergency assistance may be provided for:

• Hotel Coordination
• Transportation Issues
• Medical Support Guidance
• Local Travel Emergencies

JV Holidays will coordinate with local vendors and authorities wherever possible.

7. Customer Responsibilities

Customers are requested to:

• Provide Accurate Booking Information
• Share Valid Contact Details
• Respond Promptly to Travel Documentation Requests
• Follow Travel Instructions and Timelines

8. Limitation of Support

JV Holidays support is subject to:

• Vendor Policies
• Airline Regulations
• Government Restrictions
• Local Authority Rules
• Weather and Force Majeure Conditions

Certain delays or issues may be outside our direct control.

9. Feedback & Complaints

We value customer feedback and continuously strive to improve our services.

Customers may send:

• Feedback
• Complaints
• Suggestions
• Service Improvement Requests

Through our official support channels.

10. Contact Information