Help Center & FAQs - JV Holidays

Help Center & FAQs

JV Holidays

Welcome to the JV Holidays Help Center. We are here to assist you with your travel queries, bookings, and support requirements.

1. How can I book a tour package?

You can book a package by:

Contacting our support team
Sending an enquiry through our website
WhatsApp or phone booking assistance
Email confirmation process

Bookings are confirmed only after payment confirmation.

2. What payment methods are accepted?

We accept:

UPI
Bank Transfer
Credit/Debit Cards
Payment Links
Online Payment Gateways

3. Is advance payment required?

Yes. Advance payment is required to confirm:

Hotels
Flights
Safari Permits
Transportation
Visa Processing

4. Can I customize my tour package?

Yes. JV Holidays specializes in customized travel experiences based on:

Budget
Destination
Travel Duration
Group Size
Preferences

5. Do you provide visa assistance?

Yes. We provide guidance and support for visa documentation and application processes for selected destinations.

Visa approval is subject to embassy rules and regulations.

6. Are flight tickets included in packages?

Some packages include flights while others do not. Package inclusions will be clearly mentioned before booking confirmation.

7. What is your cancellation policy?

Cancellation charges depend on:

Travel Date
Destination
Hotel Policy
Flight Policy

Please refer to our Refund & Cancellation Policy page for complete details.

8. How long does refund processing take?

Approved refunds are generally processed within 7–14 working days depending on banking and supplier processing timelines.

9. Are safari sightings guaranteed?

No. Wildlife sightings depend entirely on nature and cannot be guaranteed.

10. What documents are required for international travel?

Generally required:

Passport
Visa
Government-Issued ID
Flight Tickets
Travel Insurance (Recommended)

Specific requirements may vary by destination.

11. Do you provide travel insurance?

Travel insurance may be arranged upon request depending on destination and package type.

12. How can I contact customer support?

Customer Support

Email: support@jvholidays.in
Phone: +91 8610458691
Website: https://jvholidays.in

Support Hours:
Monday – Saturday
9:00 AM – 8:00 PM IST

Need More Help?

If your query is not listed here, please contact our support team. We will be happy to assist you and ensure a smooth travel experience.